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customer information

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{privacy policy - twin set}

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{payments}

All purchases made at {twin set} are completed via PayPal, therefore the transaction is kept completely secure and is confidential between PayPal and you.  The only information we receive is in regard to delivery.

{pricing}

All items are listed in Australian dollars. Postage costs are additional depending on the number of item/s purchased, and whether you delivery is within Australia or International.

{delivery} - within Australia

We use Australia Post to deliver your items, depending on the number of pieces purchased.

{twin set} takes no responsibility for lost parcels however we will offer any assistance necessary to help you track your item. Delivery takes approximately 3-5 working days.


Postage Method

1 item only

2-4 items

5 or more items

Standard

$8.50

$13.00

$18.00

{delivery} - outside Australia

{twin set} is happy to provide shipping to all countries. Using Australia Post as our carrier, we offer reasonable flat rates either with or without insurance. Currently however you will need to contact us to arrange this appropriately.

The table below shows the potential cost of your parcel based on the destination country. Estimated times for International Shipping can vary, but usually takes between 7 and 21 working days.

We suggest you buy more than one item to take advantage of our flat rate on shipping, or why not rally a few friends together and save big!


Destination

Postage costs
(Flat Rate in AUD)

Postage + Insurance (AUD charge for up to $100 for goods value)

New Zealand

$15.00

$20.00

Asia and Pacific

$18.00

$25.00

US and Canada

$22.00

$28.00

UK and Europe

$25.00

$30.00

Rest of the World

$28.00

$35.00

Whilst we are responsible for ensuring adherence to export legislation and taxes, {twin set} and its distributors (including Australia Post) are not liable for any customs requirements, taxes, duties or any other charges that are incurred as a result of your importation of this item particular to the packages destination.

We will take all considerable care during our export parcel procedure, however we are not responsible for lost or damaged parcels (if you are concerned, please choose the insured method of postage).

{twin set} is not responsible for abiding by import legislation in the destination country, again, this is the responsibility of the buyer.

Please contact us in advance of making your purchase if you have any questions or concerns whatsoever, as we’re more than happy to help you out wherever possible.

{returns, refunds and exchanges}

If you are unhappy with your item, you are welcome to return it for a refund or exchange within 7 days of receiving the product. You will need to contact us before doing so.. The item must be in the same condition as sent, and if it is returned in a different state or condition, a refund will not be given.

Returns must be made using registered post at the expense of the sender. No returns will be accepted after 21 days of sale completion unless exceptional circumstances prevail (determined by {twin set}).

Unfortunately due to health regulations, we are unable to take return of, provide refunds for or exchange earrings or hair accessories under any circumstances.

This customer information forms part of our Terms & Conditions.